About the Role:

We’re looking for someone who can make shit happen. We’re after the creative doer; an individual who can think differently yet is gritty, scrappy when they need to be. The Operations Associate will be handling the order and production process from initiation through close out, ensuring a seamless process for our team members and customers. You’re a great fit if you enjoy tackling big problems head-on, take your work seriously (but not yourself), do your best when collaborating with others, and thrive in a team environment.

Qualifications

• We’re seeking a creative doer; an individual who can think differently yet is gritty, scrappy when they to need be, and self-motivated
• You’re a great fit if you enjoy tackling big problems head-on, take your work seriously (but not yourself), do your best when collaborating with others, and thrive in a team environment
• 2 years of relevant experience in project management, product management or production
• Ability to coordinate amongst internal and external contacts
• Strong interest to learn and grow in the production and or operations space
• Excellent organizational, attention to detail, problem solving, and tactical skills are necessary
• Manage work under minimal supervision and handle numerous tasks in an efficient and timely manner
• Strong verbal and written communication skills
• Incredible degree of patience and ability to think clearly in ambiguous situations
• Entrepreneurial mindset – you’re a self-starter and drive things to conclusion

Responsibilities

• The Operations Associate will be a dynamic addition to our growing team
• Taking ownership of the complete order cycle, from issuing and confirming all orders with production partners to ship date, while maintaining a high level of information integrity throughout all documentation
• Partnering with sourcing, product management, and design to ensure correct execution of product and help the team attain margin and delivery goals
• Tracking production schedules and order fulfillment, reporting out on order ready dates and escalating delivery issues, shortages, price discrepancies, and capacity concerns to the team
• Driving day to day communication with leadership team m& partners regarding order status, component status, daily production, and general updates
• Reporting out metrics & results for production key functions to senior leadership
• Managing all order data, and assisting in record reconciliation as needed
• Collaborating with product, operation, and finance teams to ensure shipment data moves swiftly through the system and is communicated effectively
• Working closely with the sales team to build vendor handbooks & requirements, monitor capacity constraints at vendors, and analyze vendor performance quarterly to support data-driven decisions for the next year
• Coordinating with internal teams to handle special projects, facilitate the order process, achieve joint goals, and solve supply chain problems with scaling in mind