Cancellation & Return Policy

E-bike/Accessory/Components & Replacement Parts Return Eligibility:

  • You must return your order within 14 days of receipt

  • The bike must be unused, free from dirt, dust, or any modifications, and in the original packaging and condition that you received it

  • If there are no issues with the product and customer is returning because of a change of mind, the customer will pay the $350 return shipping fee and 50% of purchase cost fee (this is withheld from refund)

Purchased, but not shipped:

  • A full refund is allowed within the first 3 days of purchase, after that your cancellation is subject to a 50% restocking fee (for pre-orders as well as in-stock items) that have not been shipped. Please notify us as early as possible brett@huckcycles.com

Used items:

  • No returns, except in rare cases of serious, and obvious, manufacturer breakage / malfunction

Non-returnable items:

  • Electronics (including batteries)

  • Special orders

  • Discounted, promotional or sale items

     

Defective Equipment

  • Click for Warranty Information

     

Before a return is sent, the customer MUST have received written approval from Huck. If a customer sends a return without the written consent of Huck Cycles a refund will NOT be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

If your approved return passes our inspection, you may receive an exchange, store credit, or a refund.

Please address your return to:

Huck Cycles, LLC

c/o Returns - #[OrderNumber]

11020 Bailey Rd 

Unit D

Cornelius, NC 28031

 

Please give us a heads up after you send your return by emailing jonny@huckcycles.com. If possible, please provide a tracking number.

If non-returnable items are returned without authorization from our Support Team, they will be returned to the customer immediately and customer will be notified. Restocking fees will apply to unauthorized returns.

Huck Cycles HQ

11020 Bailey Rd, Unit D

Cornelius, NC

Tue - Fri, 10a - 3p
Saturday, 10a - 5p
Sunday, closed

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